Privacy and Personal Data Policy

Version of 9 November 2026

ParkMega reviews a patient’s case from their documents free of charge and helps them contact a suitable hospital in China. To do this we need your contact details and sometimes medical information. This page explains in plain words what we receive, why, when and with whom we share it, and how you stay in control of your data.

In short. We only receive what you choose to tell us. The forms on this website do not save what you type and do not upload files: they prepare a WhatsApp message that you decide whether to send. We share your documents with a hospital only after you agree. We do not sell your data or use it for advertising. You can withdraw your consent at any time.

1. Who processes your data

Your data is processed by ParkMega, the owner of the website parkmega.kz (“we”). ParkMega helps patients understand their case from their documents, find suitable hospitals in China and get in touch with them. We are not a medical provider: we do not diagnose, prescribe or deliver treatment. Medical decisions are made by the hospital’s doctors.

We process personal data in line with the Law of the Republic of Kazakhstan No. 94-V of 21 May 2013 “On Personal Data and Their Protection”.

Questions about your data: info@parkmega.kz, WhatsApp +7 707 428 71 77.

2. What data we receive

What you tell us yourself when you write to us on WhatsApp, Telegram or by email, or call us:

  • your name;
  • a contact for our reply: phone number, WhatsApp, Telegram or email address;
  • your country or city, if you mention it;
  • if you choose to, a description of the diagnosis and your question, and the medical documents you decide to send: discharge summaries, reports, test results, scans and their descriptions.

How the website forms work. When you fill in a form or go through the case-review steps, the website does not save what you type and does not accept files. The form only prepares the text of a message and opens WhatsApp. You decide whether to send it. You attach medical documents inside WhatsApp.

Request number. When WhatsApp opens, the website may create a short request number (for example, PM-AB23CD45) and record technical details in our request log: the number, the website page, the language and the contact channel you chose. This record contains no name, contact details or medical information. The number helps us keep track of your request.

Website visit data is collected by analytics services. See section 8.

3. Why we use your data

  • to answer your question and review your case from your documents;
  • to find hospitals and doctors who treat your condition and accept international patients;
  • on your instruction, to send your documents to the hospital you chose and to receive its reply and a preliminary estimate;
  • to help with the next steps you ask us for: document translation, contact with the hospital, travel questions;
  • to improve the website, using anonymous visit statistics only.

We do not use your data for advertising, do not sell it, and do not pass it to third parties for their mailings.

We process personal data on the basis of your consent. You give it when you tick the consent box in a website form and send us a message, and when you send us documents yourself. We only receive the medical information you choose to send.

Your consent lasts as long as needed to review and support your request, or until you withdraw it.

5. Who we share data with

  • Hospitals and doctors. We send documents and details about your case to a hospital only after you have agreed to share them with that specific hospital. The hospitals we work with are mostly in China, so this is a cross-border transfer. We make it only with your consent. The hospital then handles your data under its own rules and the laws of its country.
  • Translators. If a hospital needs your documents translated, we share them with a translator only with your consent.
  • Communication and work tools. Messages go through the channels you choose: WhatsApp, Telegram or email. These services process messages under their own rules. We use cloud services for our request log and work email.
  • Government authorities, only where the law expressly requires it.

We do not publish your data and do not show your documents to other patients.

6. How we store and protect data

  • Only the people working on your request can access your documents.
  • Please do not send medical documents through the website forms: the website does not accept them. Documents are shared in the messenger or email you choose.
  • We keep data as long as needed to review and support your request. Once that purpose is achieved, we delete it unless the law requires us to keep it longer.
  • You can ask us to delete your documents and messages earlier at any time.

7. Your rights and withdrawing consent

Under the law you can:

  • find out what data we hold about you, where it came from, why and for how long we process it;
  • ask us to correct or complete your data;
  • ask us to block or delete data that is processed in breach of the rules;
  • withdraw your consent to processing, to sharing with third parties and to transfer abroad;
  • protect your rights, including through the authority responsible for personal data protection and through the courts.

How to withdraw consent or delete your data. Write to info@parkmega.kz or on WhatsApp +7 707 428 71 77. Include your request number if you have it. Within 15 working days we will stop processing and delete the data, unless the law requires us to keep it, or explain why we cannot. If your documents were already shared with a hospital with your consent, we will tell the hospital that you have withdrawn it.

8. Cookies and website analytics

To understand which pages help and where the website is hard to use, we use analytics services:

  • Google Analytics 4 (Google);
  • Yandex Metrica (Yandex);
  • Plerdy, for click and scroll maps;
  • Independent Analytics, visit statistics stored on our own website.

They collect anonymous information: which pages were opened, how long you stayed, device and browser type, approximate region, where you came from, clicks and scrolling. They use cookies and similar technologies.

We do not send names, contact details, diagnoses or message text to analytics. Website events only report the type of action (for example, “WhatsApp opened”), the page and the language.

The website also stores a few technical notes in your browser: which contact channel you chose (up to 90 days) and that you have already seen a pop-up, so it is not shown again.

You can delete or block cookies in your browser settings. The website will keep working. You can also turn off statistics with the Google Analytics Opt-out add-on and Yandex Metrica’s opt-out tool.

9. Children and relatives

If you write about a child or about an adult who cannot contact us themselves, consent is given by a parent or legal representative. If you send a relative’s documents, please do so with their consent.

10. Changes and contact

We may update this policy. A new version applies from the date shown at the top of this page. For any question about your data, write to info@parkmega.kz or on WhatsApp +7 707 428 71 77.

Русская версия: Политика конфиденциальности.